The European Consumer Centres in the UK and Ireland have presented their Report to the European Commission on the Internet Ombudsman project undertaken in conjunction with The MediationRoom.com.

The European Consumer Centre (ECC) Network comprises centres in 29 European countries. The Network is co-financed by the Health and Consumer Protection Directorate General of the European Commission and by each of the national governments. The ECC-Net’s objective is to create consumer confidence in the Internal Market. This is achieved by providing information to consumers on their rights, and by assisting them with cross-border disputes. A key element of this role is the use, promotion and development of Alternative Dispute Resolution (ADR) bodies within the European Union. The development of ADR is critical in order to provide fair and efficient dispute resolution mechanisms at EU level.

In order to facilitate development of ADR in the areas listed above, it was agreed that ECC Ireland & ECC UK would participate in a Pilot Project to refer unresolved ECC Net cases to an Online Dispute Resolution (ODR) platform developed by the MediationRoom.com, called The Internet Ombudsman (TIO).

You can download the Report here.